Privacy Policy

Winorama Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains what information may be collected when you use the website or related services, how it may be used, when it may be shared, and the choices available to you. By using the website, you acknowledge that information may be handled as described below. This policy applies to players and visitors accessing the service from Australia.

Winorama Casino holds a Curaçao eGaming licence issued by Antillephone (number 8048/JAZ, also referenced as 8048/JAZ2015-023) and a New Brunswick (TGC) licence number 0000011, alongside a Cyprus licence.

Information we may collect

The information handled by an online casino generally depends on how you use the website, which services you request and the legal checks that apply to gambling services. Some information is provided directly by you, while other information is collected automatically when you browse, create or use an account.

Account and contact details

When you register or communicate with the site, we may handle details such as your name, date of birth, residential information, contact details, account login information and preferences. We may also keep records of communications with customer support, including questions, complaints and requests. This information helps create and administer your account, provide assistance, maintain account security and communicate important service information.

Identity and verification information

To verify identity, age, eligibility or account activity, we may request information and documents such as identification records, proof of address or other verification material. The information in these records may include an image, document number, date of birth or other details needed for a verification check. Verification information may be reviewed using internal processes or trusted service providers where appropriate.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, refunds, payment methods and other account transactions. Payment information is used to process requested transactions, identify unusual activity, support account reconciliation and meet financial, security and compliance requirements. Depending on the payment method, payment providers may handle certain information under their own privacy notices.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including an IP address, browser type, operating system, device characteristics, general location information, language settings, pages viewed, access times and interactions with the website. This information helps the service operate correctly, understand performance, investigate technical problems, protect accounts and detect activity that may be fraudulent, unsafe or contrary to the applicable terms.

Information from other sources

Where permitted and necessary, information may be received from payment providers, identity verification services, fraud prevention services, analytics providers or other parties involved in supporting the service. Information received from these sources may be combined with information you provide to help verify an account, process activity and protect the website and its players.

How information is used

Personal information is used only for appropriate business, operational, security and legal purposes connected with providing the service. The main purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers, winnings and other requested transactions.
Confirming identity, age and account ownership, and completing required verification checks.
Preventing, detecting and investigating fraud, money laundering, collusion, abuse, account takeover and other unlawful or harmful activity.
Managing responsible gambling controls, account restrictions and player protection processes where relevant.
Providing customer support, responding to questions and handling complaints or requests.
Sending service messages about your account, security, transactions, website changes or other information necessary to provide the service.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Monitoring, testing, maintaining and improving the website, systems, features and user experience.
Keeping business and operational records, managing risks and meeting applicable legal, regulatory, tax, accounting and compliance obligations.

We do not use personal information for purposes that are unrelated to the service without an appropriate basis or, where required, your consent. If information is requested for a particular purpose, you may be told more about that purpose at the time it is collected.

Marketing choices

You can choose whether to receive promotional communications where a choice is offered. You may withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting support@winoramacasino.top. Withdrawing marketing consent does not stop essential service, security or transaction messages that are needed to operate your account.

Sharing, security and retention

When information may be shared

Personal information may be shared where reasonably necessary to operate the website and provide its services. This may include sharing relevant information with payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support providers, analytics providers and professional advisers. These parties should receive only information relevant to their role and may be subject to confidentiality, security or privacy obligations.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect the rights and safety of players or others, to investigate suspected misconduct, or in connection with a business change such as a restructuring, sale or transfer of relevant assets. We do not treat your personal information as something to be sold independently of the service.

Security measures

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and restricted access to records. No internet transmission or electronic storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account may have been compromised.

International handling

Some service providers or technology systems may be located outside Australia, or may process information in another country. Where information is handled internationally, reasonable steps are taken to use suitable providers and protect information in a manner consistent with applicable privacy requirements. The safeguards available may depend on the destination, the provider and the nature of the information.

Retention of information

Personal information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational limitations.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account functions working, support security, understand website usage and improve performance. Some cookies are necessary for core features, while others may support analytics, preferences or relevant communications. Cookies may be placed by the website or by service providers supporting its operation. You can manage, block or delete cookies through your browser settings. Blocking some cookies may affect the availability or performance of certain website features.

Access, correction and deletion

You may ask for access to personal information held about you and request correction of information that is inaccurate, incomplete or out of date. You may also request deletion of your personal information where it is no longer needed or where another applicable right allows deletion. To exercise these rights, contact support@winoramacasino.top and explain your request clearly. We may need to confirm your identity before responding, particularly where the request concerns account, payment or verification information.

A deletion request may not apply to every record. Information may need to be retained for legal, security, dispute, fraud prevention or record-keeping purposes, including records that must be kept for a period required by law. Where complete deletion is not possible, access may be restricted or information may be retained only for the permitted purpose.

Withdrawing consent and raising concerns

Where processing is based on your consent, you may withdraw that consent by contacting support@winoramacasino.top. Withdrawal will not affect processing that took place before the withdrawal, and it may not stop processing based on another valid reason, such as providing the service, preventing fraud or meeting a legal obligation. You may also contact support@winoramacasino.top with a privacy question, concern or request to review how your information has been handled. We aim to respond within a reasonable period and may ask for further information to understand and securely process your request.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on the website and will apply from its stated effective date or, where no date is shown, from publication. You should review this page periodically, particularly before continuing to use the service after a significant update.