Responsible Gaming

Winorama Casino is committed to supporting a safer and more informed gambling experience. Gambling should be an entertainment activity, not a way to make money or manage financial difficulties. Take time to understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Winorama Casino holds a Curaçao eGaming licence issued by Antillephone (number 8048/JAZ, also referenced as 8048/JAZ2015-023) and a New Brunswick (TGC) licence number 0000011, alongside a Cyprus licence.

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are determined by chance or other game features, and past results do not predict future results. A win does not mean that another win is more likely, while a loss cannot be recovered by continuing to play. Avoid chasing losses and never increase your bets simply because you believe a win is due.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Once your budget or time limit has been reached, stop playing. Do not borrow money, use essential household funds or rely on credit to gamble. It is also important to avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve personal, relationship or financial problems.

Practical ways to stay in control

Set a personal deposit, spending or loss limit before you start playing.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from rent, bills, food, savings and other essential expenses.
Record your deposits, withdrawals, wins and losses so you have a clear view of your activity.
Do not try to win back money that you have lost.
Avoid gambling across multiple sites or accounts to get around your own limits.
Do not gamble on behalf of another person or allow another person to use your account.
Keep your account details private and make sure only you can access your account.
Speak with someone you trust if gambling begins to feel difficult to control.

Gambling should never interfere with your work, education, relationships, sleep, health or responsibilities. If it is becoming difficult to stop or stay within your budget, take action early. Asking for support is a practical step and is not a sign of failure.

Tools to help manage your play

Depending on the features available through your account, you may be able to use safer gambling controls to manage your activity. These controls can help you make decisions before you play and create space between the decision to gamble and the action itself. Read the relevant terms or account information carefully so you understand how a control works, when it takes effect and whether it can be changed.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add to your account or spend during a chosen period. Set a limit that is realistic and affordable. Do not set a high limit because you expect to win, and do not treat a limit as permission to spend the full amount. A limit is a safety tool, not a target.

Time reminders and breaks

Use reminders, session breaks or other available time-management features to keep track of how long you have been playing. Gambling can make time pass unnoticed, particularly during long sessions. Step away regularly, check how much you have spent and consider whether continuing is consistent with the plan you made before playing.

Account pauses and self-exclusion

If you want to stop gambling for a period, consider using an account pause or self-exclusion option where available. Self-exclusion is a formal request to prevent or restrict access to gambling services for a selected period or until further review, subject to the applicable process. During a self-exclusion period, you should not try to open another account or use someone else's account. If you ask to close or restrict your account because of gambling concerns, the request should be treated seriously and may not be reversed immediately.

If you need help applying a limit, pausing an account or understanding a safer gambling feature, use the available account support or help function. These tools cannot remove all gambling risk, so continue to monitor your behaviour and seek independent support when needed.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It can affect anyone, regardless of age, income, occupation or previous experience. You may not notice the signs immediately, and you do not need to wait for serious financial harm before seeking help.

Possible warning signs

Spending more time or money gambling than you intended.
Thinking about gambling frequently or feeling restless when trying to stop.
Trying to win back losses by placing larger or more frequent bets.
Hiding, minimising or giving inaccurate information about your gambling.
Borrowing money, selling possessions or missing payments to fund gambling.
Using money intended for bills, food, rent, study or family needs.
Feeling anxious, guilty, irritable or distressed because of gambling.
Arguing with family, friends or colleagues about gambling.
Neglecting work, study, health, sleep or other responsibilities.
Continuing to gamble even though it is causing financial, emotional or relationship problems.
Using gambling as a way to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs apply to you, stop and review your gambling. Consider setting a break or self-exclusion, telling a trusted person what is happening and contacting an independent gambling support service. A qualified counsellor can help you understand your options, create a plan and address related financial or emotional concerns.

If gambling has caused financial difficulty, avoid taking further loans or using high-cost credit to continue playing. A financial counsellor may be able to help you review debts, prioritise essential payments and plan your next steps. Keep records of relevant transactions and seek advice before making major financial decisions.

Support in Australia

Free or low-cost gambling support is available in Australia. You can look for Gambling Help services in your state or territory, use a recognised national gambling support service or speak with a qualified health professional. Support may be available by telephone, online chat, video appointment or face-to-face counselling, depending on the service and your location.

You can also speak with your general practitioner, a mental health professional, a financial counsellor or a trusted family member or friend. You do not have to manage the situation alone, and you can ask for information even if you are unsure whether your gambling is a problem. Support is also available for partners, family members and friends affected by another person's gambling.

If you feel unsafe

Gambling-related stress can sometimes contribute to severe emotional distress. If you are in immediate danger, feel unable to keep yourself safe or believe someone else is at risk, contact emergency services in Australia or attend the nearest hospital emergency department. For non-urgent support, contact a recognised crisis or mental health service and tell someone you trust what you are experiencing.

Winorama Casino is not a substitute for independent financial, medical, legal or counselling advice. Gambling support services can provide confidential guidance tailored to your circumstances. Information, eligibility and service availability can vary, so check the current details directly with the relevant Australian service.

Our approach

We encourage players to use safer gambling tools, make informed decisions and contact support as soon as concerns arise. Account checks, age requirements, identity processes, payment controls and other account measures may apply under the relevant terms and applicable requirements. Never allow anyone under the legal gambling age to use your account, and do not share your login details.

By choosing to gamble, you accept that outcomes are uncertain and losses are possible. Plan ahead, stay within your limits and take a break whenever gambling stops being enjoyable or begins to affect your life. Responsible gambling is an ongoing choice, and early action can help protect your wellbeing and the people around you.