Winorama Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Winorama Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and accept these terms, together with any additional rules shown for particular products, promotions or services.

Winorama Casino holds a Curaçao eGaming licence issued by Antillephone (number 8048/JAZ, also referenced as 8048/JAZ2015-023) and a New Brunswick (TGC) licence number 0000011, alongside a Cyprus licence.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Winorama Casino. They apply to the website, mobile services, games, account functions, promotions and any related services made available through the platform. If you do not agree with these terms, you must not use the website or open an account.

The operator may update these terms when reasonably necessary, including to reflect changes to the service, technology, applicable requirements or internal procedures. The latest version will apply from the date it is published, unless a different effective date is stated. You should review this page periodically. Continued use of Winorama Casino after an update means that you accept the revised terms.

Additional terms may apply to specific games, payment methods, promotions, competitions or other features. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for that feature may apply to the extent of the inconsistency.

Eligibility and lawful use

You may use Winorama Casino only if online gambling is lawful for you in the place where you are located. You are responsible for checking and complying with all laws that apply to you. You must not access or use the service from a location where online gambling or the relevant service is prohibited.

You must meet the applicable minimum age requirement before opening an account or gambling. Winorama Casino may use age and identity verification procedures, and access may be restricted until those checks are completed. Attempts to bypass location, age or identity controls are not permitted.

2. Accounts and player responsibilities

You may generally hold only one personal account unless the operator expressly agrees otherwise. An account must be opened in your own name and for your own use. You must provide information that is accurate, complete and current, and you must update it if it changes.

Keep your login details confidential and take reasonable steps to prevent unauthorised access.
Do not allow another person to use your account or use another person’s account.
Do not sell, transfer, assign or otherwise make your account available to another person.
Tell the operator promptly if you suspect that your account or login details have been compromised.
Use the service only for personal entertainment and not for unlawful activity, fraud or commercial purposes.

You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the operator determines that you were not responsible. The operator may ask for documents or other information to verify your identity, age, address, payment method or source of funds. You must provide requested information within a reasonable period. If verification cannot be completed, an account may be restricted, suspended or closed.

Account restrictions and closure

You may request that your account be closed or restricted at any time. Responsible gambling tools and account controls may also be available through the website. Requests for self-exclusion or other protective measures should be made before continuing to gamble, and you should not attempt to create another account while a restriction applies.

The operator may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, suspected fraud, prohibited conduct, a breach of these terms or the proper operation of the service. Where appropriate, you may be informed of the reason, subject to privacy, security and legal considerations.

3. Deposits, withdrawals and funds

Available payment methods, processing conditions and any applicable charges will be shown through the website or during a transaction. You must use a payment method that is in your name or that you are otherwise authorised to use. The operator may decline, reverse or investigate a transaction where the payment method cannot be verified or appears to be used improperly.

You should deposit only money that you can afford to lose. Deposits are intended for gambling activity and must not be used to test payment systems, conceal funds or support unlawful activity. The operator may delay processing while checks are completed and may request additional information before allowing deposits or withdrawals.

Withdrawal requests may be subject to identity, account, payment and security checks. A withdrawal may be returned or processed through an appropriate verified method where necessary. Processing times can vary depending on the payment provider, checks, weekends, public holidays and other circumstances. You should ensure that your account information is correct before requesting a withdrawal.

If funds are credited to your account in error, you must notify the operator and must not use those funds. The operator may correct the balance and recover amounts that were incorrectly credited. Where a transaction or balance is connected with fraud, money laundering, chargeback abuse or another prohibited activity, the operator may take action permitted by law.

Game results and technical issues

Games are conducted using the systems and rules displayed on the website. Where a game result is affected by a clear technical error, malfunction or interruption, the operator may void the affected transaction or take another reasonable corrective action. If there is a disagreement about a result, the relevant records held in the operator’s systems will be considered together with any other reliable information.

4. Promotions and prohibited conduct

Promotions, bonuses and promotional offers are subject to their own terms. These may include eligibility requirements, promotional periods, qualifying deposits, game restrictions, wagering conditions, maximum values, expiry rules and withdrawal conditions. You should read the applicable offer terms before participating. If you do not meet those conditions, a promotional benefit may not be awarded or may be removed.

The operator may change, suspend or withdraw a promotion where permitted, including where an offer has been used in error, abused or affected by a technical issue. Unless stated otherwise, promotions are intended for one person, one account and one household. Multiple or linked accounts must not be used to obtain the same offer more than once.

Prohibited activity

Using false, misleading, stolen or unauthorised personal or payment information.
Manipulating games, transactions, promotions, results or technical systems.
Using software, scripts, bots, automated tools or methods designed to gain an unfair advantage.
Exploiting an error, vulnerability or incorrectly displayed information.
Colluding with other players or engaging in conduct intended to defraud the operator or another player.
Interfering with the website, introducing malicious code or attempting to gain unauthorised access.
Using the service in connection with money laundering, fraud or any other unlawful activity.

If prohibited conduct is suspected, the operator may investigate, restrict an account, cancel affected transactions, remove promotional benefits or take other action that is reasonably necessary. Any action will be subject to applicable law and relevant verification or review processes.

5. Website use, privacy and general information

The website is provided for personal use and may be changed, interrupted, suspended or withdrawn without notice where reasonably necessary. The operator aims to keep information accurate and services available, but does not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device or connection.

You must use suitable equipment, software and an internet connection to access the service. You are responsible for charges from your internet or telecommunications provider. You should not access the website through a device or connection that you do not have permission to use.

Website content, branding, text, graphics, software and other materials are owned by or licensed to the operator and may be protected by intellectual property laws. You may view and use the website for its intended personal purpose, but you must not copy, modify, distribute, publish, reverse engineer or commercially exploit its content without permission.

Personal information is handled in accordance with the applicable Privacy Policy. By using the service, you acknowledge that information may need to be collected and used for account administration, verification, payments, security, responsible gambling, customer support, legal compliance and service improvement. You should read the Privacy Policy for further information about data handling and your rights.

Complaints and applicable requirements

If you have a question or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. The operator may ask for account details or supporting documents. You should not send passwords or payment credentials through an unsecured communication channel.

These terms are intended to operate consistently with applicable Australian requirements and other laws that apply to the service and the player. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Nothing in these terms excludes rights or protections that cannot lawfully be excluded.

For help with gambling concerns, use the responsible gambling information and support options available on the website. Gambling should remain a form of entertainment, and you should never gamble with money needed for everyday living.